Frequently Asked Questions (FAQ) – Rossellaa

1. Where do you ship?

We currently ship within the United States only.

2. How much does shipping cost?

Shipping is 100% free on all orders — no minimum purchase required.

3. How long does shipping take?

Orders are processed in 1–2 business days.
Delivery usually takes 2–4 business days after shipping.

4. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number.

5. Can I return my order?

Yes. We accept returns within 30 days of delivery.
The item must be unused, unwashed, and in original condition with tags attached.

Full details can be found in our Return Policy.

6. Do I pay for return shipping?

Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.

7. What items are not eligible for return?

For hygiene reasons, the following items cannot be returned:

• Swimwear

• Lingerie

• Bodysuits

• Accessories

• Final-sale/clearance items

8. Do you offer exchanges?

Yes! We offer free exchanges for size or color when available.

9. How do I contact customer service?

You can reach us at:
📧 rossellaa-shop@outlook.com
📞 713-423-9038
📍 430 Village Creek Dr, Webster, Texas 77598, United States

10. Can I cancel my order?

Orders can be canceled within 2 hours of placing them, as long as they have not shipped.

11. Do you have physical stores?

Not at this time. Rossellaa operates online only.

12. Are your sizes true to size?

Most items run true to size, but fit may vary by style.
We recommend checking the size chart on each product page.